š Iām Justin James ā a digital product designer, manager, and EV enthusiast from the Midwest.
Rivian is an American electric vehicle manufacturer that produces consumer truck and SUV as well as commercial vans. I was a senior manager on the Enterprise and Fleet Digital product team, responsible for web and mobile applications for service, customer support, and facilities product management.
Crafted personalized patient experience for mobile and web built on top of Epic EHR system. Renvisioned digital health insurance member experience biased towards clarity and education, to build customer confidence and satisfaction.
Watson Conversation (now Watson Assistant) is an AI-powered conversational interface platform enabling customers to quickly build robust chatbot solutions. I was a product designer on core functionality in dialog, training, and analytics.
In 2013 the Consumer Financial Protection Bureau or CFPB started a design and technology fellowship to develop an in-house digital product team to build modern tools and educational materials for the American public.
